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Q Icon One of our admin staff is always late and their work is shoddy. Can I salvage the situation, or do I have no choice but to let them go?
Q Icon We’ve been targeted with graffiti and vandalism over the past two years. What steps can I take to avoid this happening in the future?
Q Icon How do I manage accusations of bullying among staff?
Q Icon What can I do to prevent patients being rude to staff?
Q Icon Our primary care network (PCN) is struggling to manage from the money we have been allocated. How can we make the most from our funding?
Q Icon What’s the best way to work out staff rotas?
Q Icon I would like to take more time off to attend practice management events and meetings, but my partners won’t allow it. What can I do?
Q Icon How can I create good relationships between my PCN’s member practices?
Q Icon How can I reassure patients who are reluctant to see a practice pharmacist?
Q Icon I’m my PCN’s practice manager lead. How can I make the role less time-consuming?
Q Icon How should I deal with negative comments about our practice on social media?
Q Icon What can I do about patients who are always late for appointments?



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