How to transform medicines management and save costs using a hub approach

Ever wondered how centralised operations can revolutionise healthcare? At Bespoke Clinical Services (BCS), our innovative hub-based model is doing just that. With over 130 pharmacists supporting 50 Primary Care Networks (PCNs) and 250+ GP practices, our state-of-the-art hubs in Halifax and London are setting new standards in medicines management. Here’s how.

What is a Hub-Based Model?

A hub-based model brings pharmacists and support teams together in one dedicated facility. Unlike remote or work-from-home setups, our hubs provide immediate access to supervisors, peers, and advanced practitioners, fostering real-time collaboration and problem-solving. This environment enhances efficiency, safety, and overall service quality, creating a supportive space for continuous learning and professional development.

Who We Are and What We Do:

At BCS, we’re more than just a service provider. Founded by Amar Adris, a pharmacist with extensive experience in community sectors, GP surgeries, CCGs, and Commissioning Support Units, BCS was created to address the challenges faced by many practices and PCNs. These challenges include lack of space, facilities, and staff training resources. Our hubs serve as your medicines management team away from your practice, offering a safe, secure, and conducive environment for learning and patient care.

Operational Excellence: How Our Hub Works

1. Centralised Operations:

• Efficiency and Coordination: Our hubs streamline operations by centralising HR tasks, rota management, and daily activities. This ensures that pharmacists can focus on patient care without administrative burdens.
• Immediate Support: In-house supervisors and clinical managers provide real-time support and guidance, ensuring that pharmacists have the resources they need to deliver high-quality care promptly.

2. Technological Advancements:

•  Secure IT Infrastructure: We provide secure, compliant laptops managed by our dedicated IT team, eliminating potential security risks associated with personal devices. Our advanced IT systems ensure patient data is protected, aligning with NHS standards.
• State-of-the-Art Facilities: Our hubs in Halifax and London are equipped with the latest technology and amenities, creating an environment conducive to professional growth and patient care.

3. Collaborative Environment:

• Team Cohesion: Working in the same location fosters strong professional relationships, networking, and effective collaboration. This environment enhances team morale and reduces the isolation often experienced in remote models.
• Continuous Learning: Regular face-to-face training sessions, performance reviews, and team-building activities are integral to our approach. This continuous learning culture ensures that our pharmacists remain at the forefront of best practices in medicines management.

Why Choose a Hub-Based Model?

• Enhanced Patient Outcomes: Centralised collaboration leads to more effective problem-solving and better patient care.
• Improved Mental Health and Morale: A supportive, interactive work environment reduces burnout and boosts job satisfaction.
• Operational Efficiency: Streamlined processes and immediate access to support enhance overall service delivery.
• Data Security: Robust IT infrastructure ensures patient data protection and compliance with regulatory standards.

Tips for best practice

If you are considering setting up your own hub or choosing a service provider, here are some key considerations:

1. Evaluate the Infrastructure

   – Ensure the facility has advanced IT systems and secure networks.

   – Verify the availability of dedicated, compliant equipment for all staff.

2. Assess Support and Supervision

   – Look for real-time support from experienced professionals.

   – Confirm the presence of on-site supervisors and clinical managers.

3. Consider Training and Development

   – Check if the provider offers continuous, face-to-face training sessions.

   – Ensure there are regular performance reviews and professional development opportunities.

4. Examine the Collaborative Environment

   – Determine if the setup fosters team cohesion and effective communication.

   – Look for initiatives that support mental health and wellbeing of staff.

5. Prioritise Data Security

   – Ensure the provider has robust data protection measures in place.

   – Verify compliance with GDPR and other relevant standards.

Conclusion

BCS’s hub-based model is not just an operational choice; it’s a commitment to excellence in medicines management. By providing a secure, collaborative, and supportive environment, we ensure the highest standards of patient care and professional development for our pharmacists.

If you’re looking to elevate your healthcare services, consider the unparalleled benefits of our hub-based approach. Join us in setting the gold standard for medicines management.

For more information or to discuss how BCS can support your practice, feel free to reach out. Let’s revolutionise healthcare together.

Call us on 01274 036971 or book directly into Amar Adris’ Calendar here. You can also find us on LinkedIn.

This content has been written and commissioned by Bespoke Clinical Services and reviewed by Management in Practice.