Boosting performance: The BCS approach to medicines management

Welcome to the world of Bespoke Clinical Services (BCS), where we redefine excellence in medicines management through our innovative hub-based model. Previously, we explored the operational excellence that sets BCS apart. Now, let’s delve into how our approach boosts performance, ensuring that our pharmacists deliver the highest standards of care every day.

The Hub-Based Model: A Quick Recap

At BCS, we centralise our operations in state-of-the-art hubs located in Halifax and London. These hubs bring over 130 pharmacists together, supporting 50 Primary Care Networks (PCNs) and more than 250 GP practices across the country. Our hub-based model is designed to foster real-time peer-to-peer collaboration, immediate support, and continuous professional development. This setup not only enhances efficiency and safety but also significantly improves patient outcomes.

How BCS Boosts Performance

1. Real-time Support and Supervision

• Immediate Guidance: Our hubs provide pharmacists with face-to-face access to experienced supervisors and advanced practitioners. This real-time support ensures that any issues are promptly addressed, preventing small problems from escalating.
• Mentorship: Supervisors and senior pharmacists offer continuous mentorship, helping team members grow professionally and perform at their best.

2. Comprehensive Training Programmes

• Induction Training: Every new pharmacist undergoes thorough induction training, setting a solid foundation for their role.
• Ongoing Development: Regular training sessions, workshops, and seminars keep our team updated on the latest best practices and innovations in medicines management.
• Performance Reviews: Regular performance reviews help identify strengths and areas for improvement, fostering a culture of continuous growth.

3. An environment conducive to learning

• Team Cohesion: Working in the same location enhances team cohesion and morale. Our pharmacists build strong professional relationships, making collaboration seamless.
•  Knowledge Sharing: Daily ‘huddles’ and weekly meetings encourage knowledge sharing and collective problem-solving, boosting overall team performance.

4. Advanced technology and secure IT systems

• Efficiency Tools: Our hubs are equipped with advanced IT systems that streamline workflows, reduce administrative burdens, and enhance productivity.
• Data Security: Secure, compliant laptops and robust IT infrastructure ensure that pharmacists can focus on patient care without worrying about data security.

Tips for enhancing performance in medicines management

If you’re considering improving performance in your own medicines management setup or evaluating a service provider, here are some key tips:

1. Ensure Continuous Learning

   – Invest in regular training programmes that keep your team updated on the latest best practices.

   – Encourage ongoing professional development through workshops, seminars, and courses.

2. Foster a Collaborative Environment

   – Create opportunities for team members to interact face-to-face, even if it’s just for regular meetings.

   – Encourage knowledge sharing and collective problem-solving through team huddles and discussions.

3. Provide Support when Needed 

   – Ensure that pharmacists have immediate access to supervisors and experienced colleagues.

   – Establish a mentorship programme where senior staff can guide and support junior members.

4. Leverage Technology

   – Invest in advanced IT systems that streamline workflows and enhance productivity.

   – Ensure that all devices and systems are secure and compliant with data protection standards.

5. Conduct Regular Performance Reviews

   – Regularly review performance to identify strengths and areas for improvement.

   – Use performance reviews as an opportunity to set goals and provide constructive feedback.

Conclusion

At BCS, boosting performance is not just about metrics; it’s about creating an environment where pharmacists can thrive and deliver the highest standards of patient care. Our hub-based model, comprehensive training programmes, real-time support, and collaborative environment ensure that our team is always at its best. By adopting these best practices, you too can elevate the performance of your medicines management team. Join us in setting the gold standard for excellence in healthcare.

For more information on how BCS can support your practice or to learn more about our approach, feel free to reach out. Together, let’s revolutionise medicines management.

For more information or to discuss how BCS can support your practice, feel free to reach out. Let’s revolutionise healthcare together.

Call us on 01274 036971 or book directly into Amar Adris’ Calendar here. You can also find us on LinkedIn.

This content has been written and commissioned by Bespoke Clinical Services and reviewed by Management in Practice.