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Practices told to ensure they are not breaching contract when using AI receptionists

Anna Colivicchi
09 April 2026

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Ultimately the decision contract for these services rests with the practice however NHS England has a responsibility to ensure that due consideration has been given to the potential risks and impacts of introducing new products that interface with existing approved solutions in GP practices, including making practices aware of potential breaches of GP contract.  

As such NHS England has a responsibility to draw practices attention to the following points and to advise that practices undertake their own assurance and take appropriate action before progressing:

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