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How to get an outstanding CQC rating

1 May 2015

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The Care Quality Commission explained why it rated Streatham High Surgery in Gracefield Gardens, Streatham, London, outstanding.

Inspectors said this was given because it is “well led and responsive to people’s needs”. This is the second London practice to be rated outstanding.

The practice held a register of patients living in vulnerable circumstances including people of no fixed abode and those with a learning disability. At Streatham High Surgery alerts were placed on these patients’ records so that staff were aware they might need to be prioritised for appointments and offered additional attention, such as though longer appointments.

Theyalso offered a number of online services, including for booking and cancelling appointments, requesting repeat medicines, sending secure messages to the practice, viewing medical records and updating patient details.

The practice offered home visits and rapid access appointments to elderly people with complex healthcare needs.

Staff were supported to train and develop beyond their roles, and move into positions with greater responsibilities. There was good and constructive engagement with staff and a high level of staff satisfaction

Ruth Rankine, deputy chief inspector of general practice, said:“I was particularly impressed with the practice’s work to initiate positive service improvements for patients. We found that staff demonstrated a sound understanding of the differing needs of their patients and acted on these needs in the planning and delivery of its services.”

See the full report here