This site is intended for health professionals only

Patients ‘satisfied’ with GP services

9 May 2014

Share this article

Patient satisfaction for general practice is stable, a national survey has revealed. 

Nearly 75% of patients are satisfied with GP services, according to the British Social Attitudes survey. 

And the satisfaction with the way that NHS services run remained the same at 60%. 

However the survey, conducted by NatCen Social Research, showed that patient satisfaction with accident and emergency services has dropped to its lowest point since 2008. 

The British Social Attitudes Survey show that public satisfaction dropped from 59% to 53% between 2012 and 2013.

John Appleby, chief economist at The King’s Fund, said: “Since 1983 the British Social Attitudes survey has provided an important barometer of how the public views the NHS. 

“Public satisfaction in the NHS remains high, although satisfaction with A&E has dropped. This may be due to concerns about waiting times in 2013.”