This site is intended for health professionals only

Patients happy with NHS 111

19 August 2013

Share this article

Some patients are “praising NHS 111” according to Milton Keynes CCG, despite widespread concern around the non-emergency phone line. 

According to the commissioning group, the service is performing very well in the area. 

Patients have said the service was prompt and calm, with the service “getting things moving straight away”. 

However, not all customers have been left happy with the service. One person said they waited all night for a doctor to ring back, as he baby’s temperature was more than 2.5 degrees higher than normal. 

Dr Nicola Smith, CCG chair said: “The NHS 111 service is performing very well in Milton Keynes and we are really pleased that it has helped many individuals. 

“We are constantly working together to monitor and continuously improve the service for Milton Keynes residents.” 

Concerns were raised over the NHS 111 service after NHS Direct pulled out of the service in 11 areas, stating that the service is “financially unsustainable”. 

NHS England recently pledged £15 million extra funding for the service, as part of a £500 million drive to improve emergency care.