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NHS 111 continues to improve

5 July 2013

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Non-urgent emergency number NHS 111 is continuing to improve, the latest figures show. 

Data published today shows that 92% of users in England were ‘very’ or ‘fairly’ satisfied with their experience. 

Close to 15,000 more calls were made to the service in May compared to the previous month, with 93% answered within 60 seconds. 

Just 2% of calls were abandoned after waiting longer than 30 seconds, half the number of the previous month. 

A statement from NHS England, who took over commissioning of the service on 1 April 2013, said: “It is our absolute priority to ensure patients get a high quality, safe service wherever they live and where providers are failing to meet standards, NHS England is working with local CCGs… to ensure these providers have plans in place to improve and meet the required standards.”

NHS England is also working with CCGs across England to consider all aspects of the NHS 111 service and ensure the service is designed and commissioned in the best possible way to meet the needs of patients and the public. 

The NHS 111 service was introduced to deal with public concern and frustration in accessing NHS care, especially at weekends and out of hours.