This site is intended for health professionals only


Ombudsman urges GPs to “learn from their mistakes”

by
19 October 2010

Share this article

GPs need to take more notice of complaints labelled against them, a report from the health service ombudsman has revealed.

The study, carried out by Ann Abraham, examined 15,579 complaints made about the NHS in England in 2009/10.

GPs, who received 2,429 (17%) complaints, were second only to hospital, specialist and teaching trusts, which attracted 6,304 complaints (44%).

Overall, 63% of all complaints investigated and reported by the ombudsman were upheld or partly upheld, with 56% of complaints labelled against GPs upheld or partly upheld, while 80% of 659 complaints about dentists were upheld or partly upheld.

Ms Abraham revealed that medical practitioners could learn a lot from their mistakes and should be encouraged to rectify their practise when things go wrong.

She said: “Many of the lessons that can be learnt from complaints are straightforward and cost little or nothing to implement at local level: a commitment to apologising when things go wrong; clear and prompt explanations of what has happened; improved record keeping and better information for patients about how to complain.”

Copyright © Press Association 2010

Health Service Ombudsman report

Category => News


Want news like this straight to your inbox?

LATEST NEWS