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NHS direct exceeds all government targets

6 July 2007

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NHS direct say they have recorded their best ever performance this June since the Christmas 2006 launch.

The NHS figures for June 2007 exceed all cover access, response times and clinical sorting targets set by the Department of Health (DH).

“These figures show that we are providing an exceptional level of service to callers, enabling them to receive rapid and appropriate health advice at the end of a telephone, 24 hours a day,” says Chief Operating Officer Mike Sadler.

“The public has consistently demonstrated its appreciation of our service, but we are looking to continually improve the way in which we meet the needs of all our users.”

Last month NHS Direct answered 467,000 calls and answered 98% within 60 seconds, breaking the 95% DH target.

Of the calls received, NHS Direct completed the care for 48% without referral.

Only a week into his new job, NHS Direct Chief Executive Matt Tee said: “I am delighted that our performance is now at record levels, and we will look to build on that.

“I believe our figures, which are publicly available, exceed those achieved by other providers.”

NHS Direct