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New time-saving NHS app advises patients on local services status

by Valeria Fiore
14 December 2017

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Patients can download a new free app which informs them if their local NHS services are experiencing delays.

NHSquicker provides people in Devon and Cornwall with access to up-to-date waiting times for A&Es and minor injury units. It also calculates how long it takes patients to reach a treatment centre, based on their geolocation.  

Information about NHS services such as GPs, pharmacies, sexual health services, dentists and opticians will also be available through NHSquicker.

The app is a joint effort of academics at the University of Exeter and professionals from Torbay and South Devon NHS Foundation Trust.

Together, they founded the Health and Care Information, Modelling, Predication and evaluation to inform ACTion (IMPACT) Network, which aims at finding a solution to alleviate pressure on A&Es and urgent care services, which are becoming more crowded following winter pressures.

As the Royal College of Emergency Medicine (RCEM) found earlier this month, only 82.45% of A&E departments manage to see patients within four hours of attending.

NHS England had previously asked GPs to do early home visits in a bid to ease delays at A&Es.   

Consultant in emergency medicine and clinical director of the emergency department at Torbay and South Devon NHS Foundation Trust Dr Nick Mathieu said: ‘This app will give people the information they need so they can make informed decisions about where to go for treatment.

‘We hope NHSquicker will increase awareness of the different options for treating minor injuries and illnesses. We hope this will contribute to reducing pressure on emergency departments, so they can focus on the most urgent cases.’

Users will be able to get the app from the app store on their smartphones and tablets (Apple or Android).