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New integrated primary care workforce system being developed for Wales

by Julie Griffiths
18 September 2023

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A new Primary Care Workforce Intelligence System is being planned for NHS Wales to support strategic workforce planning. 

The new single integrated system will replace the existing Wales National Workforce Reporting System.

The aim is that it brings together primary and community care workforce information, including on general practice, with the Performers lists for GPs, optometrists and dentists. The All Wales Pharmacy Database, which holds data on community pharmacies and the services they provide, will also be included.

This means the new system will also record the eligibility of clinical professionals in Wales who can provide NHS services as well as the organisations that have employed them, such as GP practices or community pharmacies.

The workforce tool will be operated by NHS Wales Shared Services Partnership (NWSSP), which has agreed on a £1.14 million contract with services provider Softcat for its development.

The contract award notice says the data demographics and reporting functions of the system are ‘essential enablers to strategic workforce planning’.

And it says it will manage the onboarding and accrediting of primary care providers and monitor service delivery against agreements.

The new solution will provide an electronic platform for users in English and Welsh, as well as link to other bodies such as the Welsh Government.

It will be compatible with Microsoft Office 365 and drive paperless or paper-light processes.