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Free eLearning modules released to help practices with digital triage

by Beth Gault
5 May 2023

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Practice teams can now access new free eLearning modules on digital triaging to help them manage workload and demand.

The modules are part of the Administrative Triage using Digital Tools in General Practice programme, which has been developed by NHS England and the Practice Managers Association.

As a programme, it aims to help practice staff understand administrative triage and to design a practice workflow that works for them and their patients. It includes resources and information on how digital tools such as online consultation forms can encourage ‘equitable access’ for patients who can contact the practice in a way that suits them.

The new modules cover:

  • Recognising the importance of good communication
  • Spotting and responding promptly to red flags using both existing and Covid-19 specific protocols
  • Maintaining confidentiality and privacy within digital healthcare for patients and their carers and the importance of digital inclusion
  • Understanding the importance and benefits of accurate appointment data and the use of coding.

On the programme’s page, NHS England said: ‘This resource is a collation of quality assured learning resources and information to help you in your role as a member of practice staff helping patients, carers and clinicians to access or deliver care in a way that meets their needs.

‘The resources focus on how administrative triage and online consultation systems can support your day-to-day practice.’

Practice teams can enrol on the programme on the eLearning for Healthcare website here.

Practice managers and GPs will be able to hear the latest on increasing practice efficiency and reducing GP workload at this year’s Management in Practice event in Birmingham. Register here for free.