Chief executive of the Care Quality Commission David Behan said that every organisation needed to “create and nurture” an open culture for staff to raise concerns.
“It takes great courage for health professionals to raise concerns about care and so they must be reassured that when they do come forward that they will not suffer as a result. No one should be punished for acting in the public’s best interest.
“As Sir Robert Francis’s review highlights, while there are some services that are reporting and acting on concerns as a matter of routine, sadly we know that this is not happening all of the time.
“This means that vital information about patient safety is going unreported and risks can remain. Every organisation needs to create and nurture an open and transparent culture of safety and learning.”
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